A self-motivated, hard-working and determined individual, successful at meeting deadlines, reliable and friendly with good communication skills. Working as a User Support Analyst at a university, providing second line technical support.
Specialist / Technical Skills
Experience with: Switches, Firewalls and Filtering Systems e.g. Smoothwall, Bloxx and Watchguard, Wireless Access Points – e.g. Ruckus & Aruba, Windows Server 2016 & 2019, SANs e.g. Nimble Storage, EMC and HP. Setting up, configuring and using various hardware and software environments - configuring Print Servers, copiers and printers. Microsoft Hyper-V Manager, Failover Cluster Manager, VM WARE v-Sphere, Fog, VLE (Frog).
Used various software packages including: Veeam Backup and Replication 9.5, Data Protection Manager, Microsoft SQL Server 2016, Microsoft System Center Configuration Manager, Microsoft Word, Excel, Power Point, Publisher, Outlook, Access and Visio.
Audio visual technologies – Experience with Crestron panels, projectors and PA systems.
Proficient at touch typing.
Excellent customer service skills and confident team player.
Bournemouth University 2005-2009
BSc(Hons) 2.2 in Multimedia Communication Systems
- Database Systems,
- Computer Architecture,
- Communication Systems,
- Multimedia Business Environment,
- Internet Systems Development,
- Multimedia Systems Development,
- Human Computer Interfaces,
- Computer Networks,
- Business Systems Development,
- Client Server Systems Development,
- Digital Media and Games,
- Web Systems,
- Network Configuration Management.
For year 3 of university I was employed full time at a school as the ICT Technician.
A Levels / AVCEs - 2002-2004
- Information Communication Technology Grade B
- Engineering Grade C
- Design and Technology Grade D
GCSEs - 2000 - 2002,
- 9 GCSEs Grades B to C including English, Mathematics and Business Studies.
22nd October 2019 - Present - Working at a university as a User Support Analyst.
May 2010 - 31st July 2019 - Worked in a school as an ICT Technician and then onto Deputy Network Manager. During this time the school expanded to include a Primary school, a 6th form and another secondary school. I gained webmaster responsibilities in July 2015 and then I became Deputy Network Manager in September 2018.
September 2004 - September 2005 & July 2006 - October 2006 - Worked in Marks and Spencer as a Sales Advisor. Mainly in the menswear department. My responsibilities included dealing with the general public, ordering, displaying stock and customer services.
Volunteer Experience and Courses
16/04/2020 - Essentials of AV Technology by Avixa (online course).
2008 – Present: St. Paul’s Church – Sound Team, involves working with music groups and speakers to ensure they can be heard clearly and the sound is balanced.
25/09/2018 – Completed Emergency First Aid At Work Including use of Automated External Defibrillator.
Interests and activities
I appreciate listening to music, particularly jazz and rock. I enjoy playing the guitar, especially acoustic. A passion of mine is photography, I particularly enjoy taking wildlife and scenic photographs. To relax I like to play snooker and pool.